Privacy Policy for Caladan Dog Show Services
Effective Date: 1.10.2024
At Caladan Dog Show Services, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or contact us. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you visit our website, use our services, or contact us:
- Personal Identification Information: Name, email address, phone number, postal address, and other details you may provide when scheduling appointments, signing up for services, or communicating with us.
- Payment Information: Credit card details and billing information, processed securely by third-party payment processors.
- Dog Information: Details about your dog(s), such as breed, age, grooming needs, health status, and show history, to provide appropriate services.
- Website Usage Data: Information about how you interact with our website, including your IP address, browser type, operating system, and other technical details. This helps us analyze website usage and improve our services.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Provide Services: To process bookings, grooming appointments, dog show registrations, training sessions, and other services you request.
- Communication: To contact you about your appointments, updates on services, promotions, or news related to Caladan Dog Show Services. You can opt-out of marketing emails at any time.
- Billing and Payment: To process payments for services rendered and issue invoices.
- Customer Support: To respond to inquiries, provide customer service, and resolve any issues or concerns you may have.
- Improvement of Services: To improve the functionality, design, and content of our website and services, based on user feedback and site usage data.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information, including:
- Encryption: We use encryption protocols such as SSL (Secure Sockets Layer) to protect sensitive data during transmission.
- Access Control: Only authorized personnel have access to your personal data. We limit access based on need and ensure that all team members are trained on privacy and security best practices.
- Secure Storage: Personal data is stored securely in compliance with relevant data protection regulations.
While we take reasonable steps to protect your information, please note that no method of data transmission or storage is 100% secure. We cannot guarantee absolute security.
4. GDPR Compliance (General Data Protection Regulation)
As a company based in the European Union or serving individuals in the EU, we are committed to complying with the General Data Protection Regulation (GDPR). The GDPR gives EU citizens and residents certain rights over their personal data, and we aim to ensure transparency in how we process your information. Under the GDPR, you have the following rights:
a. Right to Access:
You have the right to request a copy of the personal data we hold about you, as well as details about how we process that data.
b. Right to Rectification:
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
c. Right to Erasure (Right to be Forgotten):
You have the right to request the deletion of your personal data in certain circumstances. This does not include data we are obliged to keep for administrative, legal, or security purposes.
d. Right to Restrict Processing:
You have the right to request that we restrict how we process your personal data in certain situations, for example, when you contest the accuracy of the data.
e. Right to Data Portability:
You have the right to request a copy of your personal data in a commonly used, machine-readable format, and to transfer that data to another service provider.
f. Right to Object:
You have the right to object to the processing of your personal data in certain circumstances, such as direct marketing or processing based on legitimate interests.
g. Right to Withdraw Consent:
If we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at:
We will respond to your request as soon as possible, and in any case, within one month of receiving the request. If your request is complex, we may extend the deadline by up to two further months, in which case we will inform you of the extension.
5. Sharing Your Information
We do not sell, trade, or otherwise share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, email marketing services, and website hosting. These service providers are contractually obligated to protect your data and use it solely for the purpose of providing services to us.
- Legal Compliance: We may disclose your personal information if required to do so by law, in response to a legal process, or if we believe such action is necessary to comply with legal obligations or protect the rights, property, or safety of Caladan Dog Show Services, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the new owner, subject to the terms of this Privacy Policy.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small files stored on your device that allow us to recognize your preferences and optimize the website for you.
You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may impact the functionality of the website.
7. Your Data Protection Rights
Under the GDPR, if you are located in the EU, you have the following rights regarding your personal data:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request that we correct any inaccuracies in your personal data.
- Deletion: The right to request that we delete your personal information, subject to certain exceptions (e.g., for legal or business purposes).
- Restriction of Processing: The right to request that we restrict the processing of your personal data under certain circumstances.
- Objection: The right to object to the processing of your personal data, particularly for direct marketing purposes.
To exercise any of these rights, please contact us at
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
8. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or business partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with your personal data.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal data, we will take steps to delete such information from our records.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.