01
General
Caladan dog services is a company registered in England at 6 Oxford Court, Wigan, WN1 3TE.
We have the right to refuse to groom any pet or serve any customer without reason.
We have the right to cancel or turn away a groom if it would affect the pets welfare to continue or there is a risk of injury to the groomer.
Pets that are in season, pregnant, having a phantom pregnancy or are currently nursing will not be accepted into the salon.
Caladan dog services will not be held responsible for any loss of personal items or during the appointment.
Whilst every care is taken for your pet being groomed, any pet left within Caladan Dog Services is left entirely at the owners risk.
Caladan dog services will not shave any double coated dogs.
02
Booking terms
The appointment is only binding after paying the deposit of £20.
The deposit must be paid within 24 hours, otherwise the order will be cancelled.
It can be rolled over to any and all future appointmens if you so wish.
03
Cancelation policy
Any missed or canceled appointments will not be refunded unless 48 hours notice is given to cancel the appointment.
If two appointments are missed without cancelling before the 48 hours notice, full price of the last missed appointment must be paid before another appointment can be made with a 50% deposit taken.
If the customer is more than 15 minutes late for the agreed time, we have the right to refuse such an appointment.
Any pets not collected at the agreed time of collection will receive an additional charge of £5 for every 30 minutes they are in holding after the agreed collection time that will be stated on their booking card.
04
Matted dogs
We will do our best to groom your pet to your requirements, however if your pets coat is excessively matted, the matted coat will be shaved out.
Depending on the severity of the matted coat, which will be discussed during your pets consultation, there may be an additional charge in addition to the grooming price, with targeted de-matting (such as under the legs and behind the ears) at £5 or general de-matting over the body at £10 for up to a max of 15 minutes. After 15 minutes it will be recommended to clip off the coat for the welfare of the pet per our matting and clipping policy.
Due to severe matting it may not be possible to achieve the style you want, Caladan dog services´s primary concern is to relieve any distress or discomfort to your pet that they may be experiencing as a result of their severely or excessively matted coat.
Should your pet arrive heavily matted, due to the time it takes and special care needed to remove this, you will be required to sign a matted dog form, which will be explained by your groomer and carries a minimum £10+ charge depending on the type of matting to the total groom price. You will be made aware of any additional charges during your consultation.
05
Health conditions
You must inform the groomer of any medical/behavioural issues your pet may have and may be asked for a letter of your vet stating that your pet is healthy enough to be groomed before the groom is carried out.
We will not groom any dog that has been microchipped or vaccinated in the last 24 hours.
We will not accept any puppies that have not received all of their recommended vaccines by a veterinarian and only 2 weeks after they have received their second vaccine.
Any dogs that have received a kennel cough vaccine are only able to come into the salon 2 weeks after receiving the vaccine as it is a live vaccine and can be transmittable for up to 2 weeks.
Please make sure your pet has been exercised and had time to relieved themselves before entering the salon so they can receive the maximum enjoyment out of their groom and are not stressed needing the toilet.
Please do not feed your pet 30 minutes before their groom as they may get uncomfortable getting groomed on a full stomach, but you are more than welcome to bring along any treats that they may like.
It is the customers responsibility to keep their pet up to date with all vaccinations, flea treatments and worming as Caladan dog services will not be held responsible for any illnesses or parasites transmitted to your pet that are preventable through regular vaccinations, flea and worming.
06
Extra Care
If your pet is found to have fleas, we will charge an additional fee of £15 in addition to the cost of your groom, your pet will be bathed in a flea shampoo and the salon to be disinfected.
If your pet is found to have a tick, we will charge a fee of £3 to remove in addition to the cost of the groom. However we advise if your pet has a tick to see your vet, as they are known carriers of disease and my need further treatment.
Any pets that are deemed at the discretion of the grooming team to be in need of immediate veterinary attention will be taken to the nearest emergency vets and you agree that as the owner you are responsible to cover any additional cost which may occur.
Any dogs that are aggressive towards a member of the grooming team or another pet in our care then they may need to be muzzled. It is the owners responsibility to inform the groomer if they do not wish for their pet to be muzzled. Refusal may result in the groom not taking place.
We strongly advise you insure your pet. Whilst we take every reasonable precaution to prevent it, we will not take any responsibility for any loss, injury, death or illness suffered by your pet whilst in our care, except to the extent that we are unable to limit or extend our liability.
If your pet has been unwell in the last 24 hours or appears unwell at the time of the appointment they will not be accepted into the salon for a groom due to the risk of cross infection to other pets.
Any complaints with regards to Caladan dog services must be directed to the Owner of Caladan dog services at
Caladan dog services have the rights to amend these terms and conditions at any time.
Customers are responsible for providing honest information about their pets medical/behavioural conditions and any medication they are currently taking. In certain circumstances you may be required to supply veterinary confirmation that your pet is in good health to be groomed.
Website Disclaimer
The information on this website is provided for general information purposes only. While Caladan dog services strives to keep the content accurate and up-to-date, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the website, or the information, products, services, or related graphics on the site for any purpose. Any reliance on this information is strictly at your own risk.
Under no circumstances will we be liable for any loss or damage, including but not limited to indirect or consequential loss, or any loss or damage arising from the loss of data or profits, related to the use of this website.
This website may contain links to external websites that are not under the control of Caladan dog services. We have no responsibility for the content, nature, or availability of these sites, and the inclusion of links does not imply endorsement or recommendation of the views expressed within them.
We make every effort to ensure the website runs smoothly. However, Caladan Dog Services is not responsible for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
